For cancellation requests, coverage inquiries, or policy changes please contact your local ERIE agent. You may log in to your online account to check your balance, billing history or to make a payment.
Customer Care Hours of Operation
A member of our Customer Care team can help you with your policy questions.
Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)
ERIE offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Phone:
(800) 458-0811, select option 4 for our billing menu, then:
Select option 1 to make a payment
Select option 2 for ID cards & declarations page
Select option 4 for billing
Select option 5 for all other inquiries
Email:
Email Customer Care. We will respond within 24 hours to all inquiries received inside of our normal business hours.
Our Mailing Address:
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16530-1104
For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlassSM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.
Each year, we receive hundreds of funding requests from many organizations across our footprint. We consider each request carefully. For information about the funding process, go to the Erie Insurance Giving Network website.